FREQUENTLY ASKED QUESTIONS
All of our orders are shipped from CANADA ! We have a warehouse in Ontario
And a Storefront In Ontario
Return for REFUND: Can be returned within 30 days of receipt of shipment. Custom made items cannot be returned. Returns needs to be in resellable condition.
Return for STORE CREDIT: Can be returned within 60 days of receipt of shipment. Custom made items cannot be returned. Returns needs to be in resellable condition.
Return labels – We do offer a discounted return label which will be issued to you however it is up to the customer if they wish to use the return label. If return label is not used, it will not be deducted from the returns. Return label will be emailed to you upon the RMA acceptance. Please allow 1-2 business days for processing and be sure to check spam.
Within a 24 - 48 hours period, excluding weekend and holidays. Your questions and concerns are very important to us, and we will do our very best to reply back with a response as soon as we possibly can.
Most orders are shipped within 1 business day. Excluding weekends and holidays. International orders may take longer due to the additional processing